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Legal

Privacy Policy

Your privacy matters to us. This policy explains how USA Ink Supply collects, uses, and protects your personal information.

Last updated: March 10, 2026

Introduction

USA Ink Supply ("we," "us," or "our") operates the website at www.usainksupply.com. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with us in any way.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Information

When you place an order, create an account, or contact us, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through Square -- we do not store your full card details)
  • Order history and preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website or search terms
  • Device identifiers

How We Use Your Information

We use the information we collect for the following purposes:

  • Process and fulfill your orders, including shipping and payment processing
  • Send order confirmations, shipping notifications, and delivery updates
  • Communicate with you about your account, orders, or customer service inquiries
  • Send promotional emails about new products, special offers, or other information we think you may find interesting (with your consent)
  • Improve our website, products, and customer experience
  • Detect and prevent fraud or unauthorized activity
  • Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Essential cookies: Maintain your shopping cart, session, and authentication state
  • Analytics cookies: Understand how visitors interact with our website so we can improve it
  • Functional cookies: Remember your preferences and settings

You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website, such as adding items to your cart or completing checkout.

Third-Party Services

We work with trusted third-party service providers to operate our business. These providers only have access to the information necessary to perform their services and are obligated to protect your data:

  • Square: Processes payment transactions securely. Square is PCI DSS compliant and handles all credit card data. We never store your full payment card information on our servers.
  • SendGrid: Delivers transactional emails such as order confirmations, shipping updates, and account notifications. Your email address is shared with SendGrid solely for this purpose.
  • Analytics providers: Help us understand website traffic and usage patterns to improve your experience.
  • Shipping carriers: Receive your name and shipping address to deliver your orders.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Order records and transaction history are retained for a minimum of 7 years to comply with tax and accounting obligations
  • Account information is retained for as long as your account remains active
  • Email communication preferences are retained until you unsubscribe
  • Analytics data is retained in aggregated, anonymized form

If you request deletion of your account, we will remove your personal information within 30 days, except where retention is required by law.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures, including:

  • SSL/TLS encryption on all pages
  • PCI DSS-compliant payment processing through Square
  • Secure password hashing for account credentials
  • Regular security reviews and updates

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal retention requirements
  • Opt-out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly
  • Data portability: Request your data in a portable, machine-readable format

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: